Privacy Policy

Bullarco Roofing & Full Exteriors ("Bullarco", "we", "us") is committed to protecting your privacy and handling your personal information in a responsible and transparent way. This Policy explains what we collect, how we use it, and your choices. It is designed to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti‑Spam Legislation (CASL). If you are located in Quebec, we also take into account the requirements of Law 25.

Information We Collect

We collect personal information you provide directly to us, such as:

• Contact details: name, email, phone number;
• Service preferences and project details you submit via forms;
• Marketing preferences (e.g., newsletter opt‑in).

We may also collect limited technical and usage information when you visit our website, such as IP address, browser type, pages viewed, and timestamps. We use this information to maintain and improve the site, assess performance, and enhance security.

How We Use Your Information

• Respond to inquiries and provide estimates or services you request;
• Operate, maintain, and improve our website and services;
• Send service‑related communications;
• Send marketing communications with your express consent (you can withdraw consent at any time);
• Protect our services, prevent fraud, and meet legal obligations.

Meta (Facebook & Instagram) Data

Our site embeds public Facebook and Instagram content using Meta oEmbed Read. We use this only to display public posts and videos on our website. We do not use the oEmbed feature to collect or store personal information about you.

• What we fetch: oEmbed HTML for a public post URL and limited metadata needed for display.
• What we do not fetch: private data, DMs, account credentials, or friends/followers lists.
• Purpose: front‑end display of public posts, consistent with Meta’s allowed usage.
• Storage: we may cache oEmbed responses for performance for up to 24 hours.
• Sharing: we do not sell or share Meta platform data with third parties.

OAuth & Tokens

If you connect a Meta account to authorize our app (for example, during setup or testing), we only use the resulting access token to complete that flow. We do not persist Meta access tokens on our servers for this website; any tokens shown to you are provided for your own configuration and are not retained by Bullarco.

Consent

By submitting a form or otherwise contacting us, you consent to our collection and use of your information to respond to your request and provide related customer service. We only send commercial electronic messages (e.g., newsletters, promotions) with your express consent in accordance with CASL. You may withdraw consent at any time by contacting us or using the unsubscribe instructions in our emails.

Sharing and Service Providers

We may share information with trusted service providers that help us operate our website, send email, provide analytics, or host our services. These providers only use your information on our behalf and under contract. Some providers may process information outside Canada; when they do, your information may be subject to foreign laws.

Typical providers include hosting (e.g., Vercel), site analytics, and email delivery (e.g., Resend). We only provide these providers with the minimum information needed to perform their services.

Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law. For example, general contact inquiries are typically kept up to 24 months for reference and quality assurance.

For embedded social posts, we may cache oEmbed responses for up to 24 hours to improve performance and reliability; we do not build profiles from this information.

Your Rights

You have the right to request access to, or correction of, your personal information in our possession. You can also withdraw consent to marketing at any time.

Data Deletion

You may request deletion of your personal information that we hold. To submit a request, email info@bullarco.com with the subject "Data Deletion Request" and describe the data you want removed. We will verify your identity and respond in a reasonable time.

If you previously connected your Facebook or Instagram account to our app, you can also remove access from your Meta account settings. For Facebook, visit Settings > Security and Login > Apps and Websites. For Instagram, visit Settings > Security > Apps and Websites. Additional instructions are available at /privacy/data-deletion.

Cookies and Analytics

Our site may use essential cookies and privacy‑respecting analytics to understand site performance and usage. Where required, we obtain your consent for non‑essential cookies or similar technologies. You can manage your preferences via your browser settings and the notice on our site.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

Updates to this Policy

We may update this Policy from time to time. The “Updated” date at the top of this page reflects the most recent changes.

Contact Us

If you have questions, requests, or concerns about this Policy or our privacy practices, please contact us:

Email: info@bullarco.com